Refund policy

Order Cancellation

Orders can be cancelled within 5 days of placing the order. Contact us for cancellation at info@deeplakeaudio.com. If work has not started on an order, we may accept cancellation beyond the 5-day limit. 

Returns

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. This does not apply to custom-ordered items, which can not be returned.

To be eligible for a return, your item must be in the same condition that you received it,  unused, and in its original packaging. 

To start a return, you can contact us at info@deeplakeaudio.com. Please note that returns will need to be sent to the following address: 309 S Cloverdale St, Ste D20

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@deeplakeaudio.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom-ordered products or personalized products can not be returned. Please get in touch if you have questions or concerns about your specific item. 

Warranty Coverage

Deep Lake Audio warrants its furniture products to be free from manufacturing defects for a period of one (1) year from the date of purchase by the original end‑user. Covered manufacturing defects include structural failures, bolt or joint failures, and other issues arising from workmanship or materials.

Exclusions and Limitations.  This warranty applies only to manufacturing defects. It does not cover damage resulting from:

  • Modifications, alterations, or repairs performed by anyone other than Deep Lake Audio

  • Misuse, accidents, improper handling, or negligence

  • Exposure to water, spills, or environmental conditions outside the recommended 30%–45% humidity range

  • Damage occurring during transportation or relocation not performed by Deep Lake Audio

Natural Wood Characteristics. Deep Lake Audio furniture is crafted from solid hardwood, a natural material that inherently contains variations in grain pattern, texture, and color. These natural characteristics are not considered defects. Wood may change color over time due to UV exposure, and may expand or contract with changes in humidity. These behaviors are normal and expected for solid wood products and are not covered under this warranty.

Original Purchaser Only. This warranty is extended exclusively to the original end‑user and is non‑transferable.

Evaluation and Refunds.  If a warranty claim is submitted, the product must be returned to Deep Lake Audio for inspection and evaluation. Refunds or replacements are issued only after the product has been examined and the claim approved. If the product is found to be outside warranty conditions, the customer may choose to have the item returned at their expense.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at andys@deeplakeaudio.com.